FAQs

Montrose Chocolate FAQs

ABOUT US

Where did the name Montrose Chocolate come from? 

We know what you’re thinking, we must be based up in Montrose, Scotland. Alas, we are based in Stoke-on-Trent, in Montrose House, Montrose Street hence the name – Montrose Chocolate!

Where did are brands come from?

Way back in 2007, our Head Chocolatier created Danny’s Chocolates, inspired by his son (Daniel) to create high quality, high cacao chocolate with a fun flavour for everyone.

Ten years down the line, Montrose Chocolate was formed with Daniels Delights and Cox&Co. and Benefit Chocolate were created.

What accreditations do we have?

All our chocolates are manufactured in Stoke, UK in our factory which is SALSA accreditation.

We also in the process of BRC, stay tuned for more information soon.

Are we Fairtrade?

Whilst sustainable and ethically sourced ingredients and packaging are important to us at, we are not certified Fair Trade.

All the cacao we use in our brands is supplied by Casa Luker who are committed to the sustainable and ethical sourcing of cacao in Colombia. They also founded the Granja Luker to aid research, innovation and training for the farmers in the region.

CHOCOLATE & PACKAGING

Do our chocolates contain nuts?

Our Benefit Protein Bar contains almond butter (please read ingredients if you are unsure).

Daniel's Delights Ltd (our manufacturing site) are not a dedicated Nut Free manufacturing site, although every precaution is made to avoid cross contamination, we cannot guarantee as we do use nuts on site for some products.

This is inclusive of milk, nuts, peanuts and wheat. 

Are our chocolates gluten free?

Please see the packaging or online for the ingredients of all our bars with all allergenic ingredients highlighted in bold.

What is the shelf life and how should I store my chocolate?

All our chocolates have a minimum of 12 months; however, some chocolates may have longer shelf lives than others depending on the inclusions. Always check the best before the date on the packaging if you are uncertain.

If you somehow still have a little bit of chocolate left over, keep your bar in a cool, dry environment. Avoid keeping it in warm or cold places or else you’ll end up with a puddle of choc or a bloomed bar.

Is our packaging recyclable?

All our packaging of our chocolate bars is recyclable, and the foil wrapping is recyclable in some areas of the UK. We are looking at using recyclable plastic packaging in 2019. 

Our Cox&Co. Sharing Shards are not yet recyclable; however, we are working very hard on sourcing a new pouch soon to offer recyclable plastic. We are proud to offer the Sharing Shards in a resealable package for reuse after you finish the delicious goods inside.

DELIVERIES & PAYMENTS

What payment methods do you accept? 
We accept payment via most credit or debit cards, PayPal and Google Pay.

Wholesale orders over £150, we offer 30 day payment terms (based on negotiation with our sales team).

Do I have to pay for my order to be delivered?
If the total value of your order is under £20, a postage and packaging charge will apply of £3.50.

If your order is over £20 then the delivery will be free of charge.

Do you ship internationally and are there any countries you can’t deliver to?
We currently ship to the UK and are working on offering World Wide shipping.

How long does delivery take?

Deliveries from our website usually take between 24-48 hours for delivery depending on location. Please note that next day deliveries need to be ordered and processed before 14:30pm.

What do I do if my order does not arrive?
If your order has not arrived within 5-7 working days of placing your order, please email us on sales@montrosechocolate.co.uk quoting the order reference number contained in the confirmation email we sent you and we will then investigate and respond to you accordingly.

What do I do if my order is damaged?
We endeavour to make sure that all our lovely products are packaged suitably so that they reach you in perfect condition. Please contact us straight away via email info at sales@montrosechocolate.co.uk and quote your order reference number that is on the top of the order invoice sheet. If the products are damaged, please take a photo of it as we may need it for evidence when liaising with our courier company.

What do I do if the products are incorrect or there is any other problem? 
Please contact us straight away via email at sales@montrosechocolate.co.uk and quote your order reference number that is on the top of the order invoice sheet.

SALES, MARKETING & PR

I am a restaurant/shop/online retailer and would like to stock your products, how can I do this?

Great! We can sell to you direct, or we have a wide range of distributors that stock our products. Please fill in our contact form here and we will be in contact shortly.

I am a keen blogger and would like to promote your products online can I do this?

If you are interested in promoting our products further and believe you have a loyal fan base in line with our ethics and interests, please fill in our contact form here and we will respond to you shortly.

I work in the media and would like to do a feature on your company, who do I need to contact to arrange this?

We have a wonderful PR team, SoundBite who would be happy to hear from you on info@soundbitepr.co.uk